Report A Claim

If you are an insured or claimant, please contact your insurance agent.

If you are an agent, please complete the appropriate Acord form then upload the form below and we will contact you if we need any further information.

TO ALL CANAL INSUREDS:

Your policy requires that you report all accidents immediately and directly to Canal, even if you
are not at fault or it seems minor. Claim reporting is available 24/7 at 888.247.4424.

Information typically collected during Canal’s claims process includes:
(Do not wait for any of this information to report the claim.)
• Date and time of the accident
• Where the accident occurred (street/intersection, city, state)
• Whether anyone was injured, and if an ambulance was called
• Brief description of the accident
• Names and phone numbers of other
• parties involved (other drivers,
• passengers, witnesses)
• Vehicle Identification Number (VIN)
• Police report number
Any other information helpful to the claim

Please communicate these procedures to all drivers and claim reporting personnel. When we partner together on claims, we can work towards the best possible outcome for everyone involved so that you can move on with your business.